You must be the original purchaser of shocks and have proof of purchase to be considered for a warranty claim.
In order to process a claim, you must be the original purchaser of shocks and have proof of purchase. Please first contact the original place of purchase (distributor of BILSTEIN products) where you purchased your shocks. Distributors are responsible for handling all product warranty claims. If your distributor is no longer in business, contact Bilstein Warranty Team at warranty@bilsteinus.com to verify warrantability of your shocks and obtain Warranty Evaluation Form.
For step by step instructions on how to submit a warranty claim, please see here.
View full Warranty Policy here.