Here's what BILSTEIN is doing to satisfy the high demand in our products and reduce backorders.
At Bilstein we deeply value our relationship and are committed to providing you with the highest level of service. We would like to express our understanding for the challenges and frustration you have been facing through the recent supply shortage of Bilstein products due to supplier issues, labor shortages, and logistics troubles as a result of COVID-19. We sincerely apologize for that and want to be transparent with you on our recent improvements.
What is BILSTEIN doing to reduce backorders?
We quickly put a recovery plan into place which includes a 40% increase in production via new plant investments, an increase in staffing, and conversion to a 3 shift production team. With that said, we expect to be caught up by the end of 2021.
In the meantime, please note the Bilstein team will continue to do everything it can to provide you with the product you need. We thank you for your remarkable patience and support during this unprecedented time.