---
title: I purchased your product through an online retailer and they will not accept a return. What do I do?
description: If your place of purchase is unwilling or unable to assist you, we may be able to help.
---
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# I purchased your product through an online retailer and they will not accept a return. What do I do?
## If your place of purchase is unwilling or unable to assist you, we may be able to help.
If your questions are related to returning your product for a refund, you must contact your place of purchase to proceed. If the seller is a direct Bilstein distributor and you have a copy of your original proof of purchase, we may be able to direct you to the correct individual to assist you.
If your questions are with regard to warranty, service or missing components and your place of purchase is unwilling or unable to assist you, please feel free to contact us through one of the appropriate emails below.
Warranty Department: warranty@bilsteinus.com
Service Department: service@bilsteinus.com
Technical Support: tech.support@bilsteinus.com
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